Amazon’s Alexa Reviewers Can Access Customers’ Home Addresses

bloomberg.com

 

An Amazon.com Inc. team auditing Alexa users’ commands has access to location data and can, in some cases, easily find a customer’s home address, according to five employees familiar with the program.

The team, spread across three continents, transcribes, annotates and analyzes a portion of the voice recordings picked up by Alexa. The program, whose existence Bloomberg revealed earlier this month, was set up to help Amazon’s digital voice assistant get better at understanding and responding to commands.

Team members with access to Alexa users’ geographic coordinates can easily type them into third-party mapping software and find home residences, according to the employees, who signed nondisclosure agreements barring them from speaking publicly about the program.

While there’s no indication Amazon employees with access to the data have attempted to track down individual users, two members of the Alexa team expressed concern to Bloomberg that Amazon was granting unnecessarily broad access to customer data that would make it easy to identify a device’s owner.

Location data is more sensitive than many other categories of user information, said Lindsey Barrett, a staff attorney and teaching fellow at Georgetown Law’s Communications and Technology Clinic.

“Anytime someone is collecting where you are, that means it could go to someone else who could find you when you don’t want to be found,” she said. Widespread access to location data associated with Alexa user recordings “would set up a big red flag for me.”

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Yes, Alexa is recording mundane details of your life, and it’s creepy as hell

Comment: A prime example of how a person can be "terrified" on the one hand, list all the reasons why this horrible hardware is an invasive data gathering tool right inside her home yet, be undecided whether or not to get rid of it. But she'll put it on "mute" while she has a family meeting... 

Do wake up.

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MIT Tech Review

ince last year I’ve had a smart speaker in my living room—an Echo Dot. My family uses it mostly to ask Amazon’s digital assistant, Alexa, to play music. But after I saw a report that an Alexa-enabled speaker owned by a family in Portland, Oregon, had recorded a conversation and sent it to a contact, I started wondering: what is it picking up on at my house when we’re not talking to it directly?

So I checked my Alexa history (you can do that through the “settings” portion of the Amazon Alexa smartphone app) to see what kinds of things it recorded without my knowledge.

That’s when the hairs on the back of my neck started to stand up.

Beyond all the things I’ve clearly asked Alexa to do, in the past several months it has also tuned in, frequently several times a day, for no obvious reason. It’s heard me complain to my dad about something work-related, chide my toddler about eating dinner, and talk to my husband—the kinds of normal, everyday things you say at home when you think no one else is listening.

And that’s precisely why it’s terrifying: this sort of mundane chitchat is my mundane chitchat. I invited Alexa into our living room to make it easier to listen to Pandora and occasionally check the weather, not to keep a log of intimate family details or record my kid saying “Mommy, we going car” and forward it to Amazon’s cloud storage.

 

 In the Amazon Alexa app (the iOS version is shown here), you can listen to and delete individual recordings. Hitting the Back button will bring you to the most recent one on the list.

Computing has marched toward ubiquity for years, and I’ve long been stuck between feeling excited and disturbed by the idea of having gadgets all around me that can track and do all kinds of things. As Amazon, Apple, and Google have ushered in their digital assistants over the past several years, I’ve rolled my eyes at some features and raised my eyebrows at others. But it wasn’t until this week that the reality set in—for me and, I’m guessing, for many other consumers—about what this constant accessibility truly means.

For example: there is a very real trade-off if you want to let technology decide when and what to listen to. Relying on wake words like “Alexa!” or “Hey, Siri” is sometimes wishful thinking. Bits of your private conversations may no longer be ephemeral, and it’s largely outside your control. And your kids may be accidentally triggering the smart speaker to start recording them, too.

I acknowledge my responsibility here as a consumer. I knew the array of seven microphones I had put in the center of my house could hear what we were saying and act on it. I also knew that things we asked Alexa to do were being recorded and sent to Amazon, and that I could play back these recordings and delete them if I wanted to.

But it’s actually quite frustrating to sort through them. You can scroll through months’ worth in the app, but after you select and listen to one, tapping the Back button brings you to the very top of the list again. Deleting hundreds of rogue recordings one by one in this way would take me a very long time. I could delete everything, including the legitimate recordings, in one go, but Amazon warns that this will make Alexa work less well, so of course I’m unlikely to do it.

I haven’t yet decided if Alexa will be leaving our home; I’m going to talk it over with my family first. But you can bet the Echo Dot’s microphone will be muted while we discuss it.

See also: Don't be an idiot! Get rid of your Alexa!

Family Removes Alexa Devices After a Stranger in Another Town Heard Everything They Were Saying

Rachel Bevin
Free Thought Project

(Support Free Thought) - Portland, Oregon – A concerned family is speaking out after they claim that their Amazon Alexa device recorded a conversation they were having in their home, and sent it to a random contact who alerted them to the fact that he had heard everything they said.

A homeowner named Danielle, who asked for her last name to remain anonymous, told KIRO 7 that she and her husband were in their house, discussing home improvement projects and hardwood floors when they received an urgent call from one of her husband’s employees in Seattle.

“The person on the other line said, ‘unplug your Alexa devices right now, you’re being hacked,‘” Danielle said.

“We unplugged all of them and he proceeded to tell us that he had received audio files of recordings from inside our house,” she said. “At first, my husband was, like, ‘no you didn’t!’ And the (recipient of the message) said ‘You sat there talking about hardwood floors.’ And we said, ‘oh gosh, you really did hear us.'”

The employee sent the couple the email he had received with the audio files, and Danielle confirmed that it was, in fact, a direct recording of their conversation. She told KIRO 7 that the Amazon Alexa had access to every room in her house because it controlled the heating, lighting and security system in her home.

“My husband and I would joke and say I’d bet these devices are listening to what we’re saying,” Danielle said, noting that they never imagined the smart device would record their private conversations and then make them public.

After unplugging all of the devices, Danielle said she called Amazon multiple times before she received a response. When an Alexa engineer finally looked into Danielle’s claims, she said he acknowledged that the device had recorded conversations inside her home and emailed them to a random contact, and he then apologized profusely.

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